- Return requests made within 14 days of the delivered date qualify for a full refund.
- Returns made after 14 days will be refunded with store credit.
- Merchandise must be in the condition you received it. Must not be worn, altered or washed.
- Merchandise must have all tags attached
- Refunds will be made in the form of the original payment.Shipping and handling costs are not refundable.
- Refund will be processed once the item has been shipped by you and received in our facility.
Shipping Cost does not include custom fees.
*We are not responsible for any International Custom Fees.
We are not liable for any lost packages. If you purchased Route insurance, please contact them directly.
Due to the rate at which items sell out, we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead.
How to Return Items
- Please fill out the RMA form (Click Here).
- EPTM offers free shipping on most orders so we do not cover return shipping.
- If (and only if) it is a defective merchandise, we will send you a return shipping label.
- We do not provide return labels if items don't fit.
- Customer must purchase insurance on their returns, otherwise we are not liable for their missing return packages.
- Orders for Final Sale items are final and cannot be returned or exchanged.
- Final Sale items include purchases made by store credit.
When your package arrives at EPTM, your refund will be processed in the original form of payment within 5-7 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from EPTM.